Legal

Privacy Policy

Last updated: June 2025

LB Studios ("we", "us" or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website (lbstudios.uk), book our classes, or communicate with us.

We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018. If you have any questions, please contact us at our contact page.

1. Information We Collect

We may collect the following types of personal information:

  • Identity data: first name, last name.
  • Contact data: email address, phone number.
  • Transaction data: details of classes, workshops and events you have booked or enquired about.
  • Marketing preferences: your preferences for receiving marketing from us.
  • Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.
  • Usage data: information about how you use our website, products and services.
  • Cookie data: please see our Cookie Policy section below.

2. How We Collect Your Data

We collect data through the following means:

  • Direct interactions: when you complete our enquiry or contact form, sign up to our newsletter, book a class or correspond with us by email.
  • Automated technologies: as you interact with our website, we may automatically collect technical and usage data. We collect this data using cookies and similar technologies. See our Cookie Policy below.
  • Third parties: analytics providers such as Google Analytics; social media platforms (Facebook, Instagram, TikTok) when you interact with our social media content.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your class, workshop or event bookings.
  • To respond to your enquiries and provide customer support.
  • To send you marketing communications about our classes, workshops and events — where you have opted in or where we have a legitimate interest to do so.
  • To send you our newsletter, if you have subscribed.
  • To improve our website, products and services.
  • To comply with our legal obligations.
  • To analyse how our website is used so we can improve it.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data under UK GDPR:

  • Contract: where processing is necessary to perform a contract with you (e.g. booking a class).
  • Consent: where you have given clear consent (e.g. newsletter sign-up, cookie consent).
  • Legitimate interests: where it is necessary for our legitimate interests and those interests are not overridden by your rights (e.g. improving our services, direct marketing to existing customers).
  • Legal obligation: where we need to comply with a legal requirement.

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers who help us operate our business (e.g. website hosting, email delivery, payment processing) — they are required to process your data only on our instructions.
  • Analytics providers such as Google Analytics (see Cookie Policy below).
  • Regulatory authorities where required by law.

All third-party processors are required to maintain appropriate security measures and only process your data for the purposes we specify.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general:

  • Enquiry and booking data: retained for up to 3 years from the date of last contact.
  • Newsletter subscribers: retained until you unsubscribe.
  • Cookie data: retained for the period specified in our Cookie Policy below.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access: request a copy of the personal data we hold about you.
  • Right to rectification: request that we correct inaccurate or incomplete data.
  • Right to erasure: request that we delete your personal data in certain circumstances.
  • Right to restrict processing: request that we restrict processing of your data in certain circumstances.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way. We also limit access to your personal data to those employees and third parties who have a business need to know.

9. International Transfers

We do not routinely transfer personal data outside the UK. Where we do use service providers based outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision).

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins and applications (including social media platforms). Clicking on those links may allow third parties to collect data about you. We do not control these sites and are not responsible for their privacy practices. Please read the privacy policy of every website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. Please check this page periodically for updates. This policy was last reviewed in June 2025.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us.

LB Studios
Rickmansworth Golf Course, Moor Lane, Rickmansworth, Hertfordshire, UK